Frequently Asked Questions

Yes. WOWOHCOOL (Dong Yi Technology Co., Ltd) operates a 5,000m² ISO 9001 certified facility in Shenzhen since 2013. 200-500 staff including 50+ R&D engineers. 1M+ units monthly production capacity. Automated SMT lines and professional testing labs. Factory video tours and on-site visits welcome, learn more about our factory.

We own and operate our manufacturing facility, not a middleman. Real factory credentials: ISO 9001 certified since 2013, 5,000m² facility, 200-500 employees, 50+ R&D engineers, automated SMT production lines, and an in-house testing lab. Trading companies cannot offer the same level of quality control, pricing transparency, or production flexibility. We welcome video calls and on-site factory audits to verify.

Yes. We welcome on-site factory visits in Shenzhen, schedule in advance and we'll arrange a full tour of production lines, testing labs, and R&D center. For remote verification, we offer live video audits: walk through the facility via video call in real time. No appointment needed for video audits. Contact us to arrange a visit.

OEM: You select an existing product design and add your logo, custom packaging, and optional minor modifications. MOQ from 500 units, lead time 25-30 days after sample approval. ODM: We develop a completely new product to your specifications, ID design, PCBA, tooling, firmware, certifications. MOQ from 2,000 units, lead time 45-60 days. Our 50+ R&D engineers handle the full development cycle. Explore our OEM/ODM services.

1. Inquiry & product selection, choose from 30+ existing SKUs across power banks, GaN chargers, wireless chargers, and car chargers. 2. Quotation within 24 hours, samples in 3-7 days. 3. Customization, your logo, packaging, and any minor modifications. 4. Sample approval, sign off on appearance and function. 5. Mass production, 25-30 days with 4-stage QC throughout. 6. Shipping, FOB Shenzhen, EXW, or DDP to your door.

ODM projects require 45-60 days from design approval to first shipment. Breakdown: Design & engineering (7-14 days), prototyping & tooling (14-21 days), certification testing (10-14 days), sample approval (3-7 days), mass production (25-30 days). Complex projects with unique tooling or new certifications may require additional time.

MOQ starts at 500 units for standard OEM (logo + packaging customization on existing designs). For ODM projects requiring new tooling and custom engineering, MOQ is 2,000 units. Sample orders from 1-50 units for evaluation. Volume discounts available at 1,000+, 5,000+, and 10,000+ tiers.

Standard terms: 30% deposit to start production, 70% balance before shipment. We accept T/T (wire transfer), L/C (Letter of Credit), PayPal, and Alibaba Trade Assurance. For established long-term partners, more flexible terms may be available. All payments secured through verified business accounts.

Unit pricing includes: product manufacturing, 4-stage QC testing, 4-hour aging test on every unit, CE/FCC/RoHS certification documentation, and standard packaging. Additional costs: custom tooling and molds, custom packaging design, regional certifications (UL, PSE, KC, SAA), special labeling, and express shipping. Request a detailed quotation for your specific requirements.

Yes. Multiple branding methods available: laser engraving (most durable), silk screen printing, UV printing, or adhesive labels. Custom packaging with your brand design, instruction manuals, and inserts also available. Provide your logo in vector format (AI, EPS, or CDR) for best results. MOQ from 500 units for branded products.

Standard: retail-ready color box or blister pack with your brand design. Premium: magnetic flap box, window display box, or eco-friendly kraft packaging. Bulk: plain brown box for distributors or Amazon FBA prep. Custom inserts, foam padding, and accessory compartments available. We assist with packaging design and provide mockups for approval before mass production.

Order samples first. Sample turnaround: 3-7 days for standard models. Check logo quality, workmanship, charging performance, and compatibility. Only approve samples after thorough testing. During mass production, our 4-stage QC process ensures consistent quality: IQC (incoming component inspection), IPQC (in-process monitoring), FQC (final functional test), OQC (outgoing quality check). 100% of units pass a 4-hour aging test before shipping.

Stage 1, IQC (Incoming Quality Control): All raw materials and components inspected before entering production. Stage 2, IPQC (In-Process Quality Control): Real-time monitoring during SMT assembly, soldering, and assembly. Stage 3, FQC (Final Quality Control): 100% functional testing of every unit, charging speed, port output, safety protection, and compatibility. Stage 4, OQC (Outgoing Quality Control): Final appearance check, packaging verification, and quantity confirmation before shipping.

Standard 12-month warranty on all OEM/ODM products, extendable to 24 months for qualified partners. Defect rate target: under 1%. For confirmed manufacturing defects, we provide replacement units or credit on your next order within 15 business days. Our after-sales team responds to quality issues within 24 hours. Long-term partners receive priority RMA processing.

Required: CE marking (electrical safety + EMC), RoHS (hazardous substances), WEEE registration. For products with lithium batteries: UN38.3 (transport safety) and battery directive compliance. Our products come with CE and RoHS documentation by default. We assist with obtaining additional certifications for your target EU markets.

Required: FCC (electromagnetic interference), UL 62368-1 (safety standard for power supplies). Recommended: ETL or cUL for retail distribution. For power banks: UN38.3 for battery transport compliance. We provide FCC testing documentation with every OEM order and can coordinate UL/ETL certification through our partner testing labs. Certification lead time: 2-4 weeks.

Yes. We handle certifications as part of our OEM/ODM service. Standard certifications (CE, FCC, RoHS, UN38.3) are included with every order. For market-specific certifications (UL for US, PSE for Japan, KC for Korea, SAA for Australia), we coordinate with accredited third-party labs and manage the application process. Certification costs are quoted separately for project-specific requirements.

Express (DHL, FedEx, UPS): 5-7 business days, best for samples and urgent small orders. Air freight: 7-14 business days, best for mid-sized orders (500-2,000 units). Sea freight: 25-35 business days, most economical for full container loads (5,000+ units). Shipping terms: FOB Shenzhen, EXW, CIF, or DDP door-to-door with all duties included.

Yes. We offer Amazon FBA-compliant fulfillment, including barcode labeling (FNSKU), poly bagging, case packing, pallet labeling, and shipping documentation. We work with Amazon-preferred carriers and have experience shipping FBA to US, UK, Germany, France, Italy, Spain, and Japan fulfillment centers. DDP shipping available for clear total landed cost.

DDP (Delivered Duty Paid) means we handle everything: export customs, freight, import customs, duty payment, and final delivery to your door, one price, no surprises. Recommended for first-time importers who want a hassle-free experience. Price is higher than FOB or EXW, but you avoid unexpected customs fees, delays, and paperwork.

GaN (Gallium Nitride) is a semiconductor material that replaces traditional silicon in chargers. Benefits: 40% smaller size, 30% better heat dissipation, higher efficiency (less energy wasted as heat), and support for higher power output in compact form factors. WOWOHCOOL uses 5th generation GaN (GaN V) in our latest charger lines. Browse our GaN charger lineup.

Semi-solid-state battery technology replaces the liquid electrolyte in traditional lithium-ion batteries with a gel-like solid electrolyte. Benefits: 50% thinner profile, 30% higher energy density, significantly reduced fire risk, and longer cycle life (500+ cycles). WOWOHCOOL's semi-solid-state power bank line was featured at CES 2026. Explore semi-solid-state power banks.

Qi2 is the latest wireless charging standard from the Wireless Power Consortium. Key feature: MPP (Magnetic Power Profile) uses N52H neodymium magnets for perfect alignment every time, ensuring 15W fast charging without the "searching for the sweet spot" frustration. Fully backwards compatible with existing Qi devices. Supports iPhone MagSafe and Android devices. View Qi2 wireless chargers.

We take IP protection seriously. We sign NDAs and NNN (Non-Use, Non-Disclosure, Non-Circumvention) agreements. For OEM clients: your design files and specifications remain your property. For ODM: mutually agreed IP ownership terms in the contract. Molds and tooling owned by you remain under your control. We do not share client designs with third parties. For critical IP, we recommend design patent registration in China as additional protection.

Chinese New Year (CNY) typically falls in January or February. Production closes for 10-14 days. We recommend placing orders 6-8 weeks before CNY to ensure production completion before the holiday. Post-CNY, production ramps up over 1-2 weeks. Q1 capacity is tight as factories fulfill pre-CNY backlog. We monitor the official CNY schedule annually and advise clients in advance.

We respond to all inquiries within 24 hours during business days, typically within 4 hours. Quotations provided within 24 hours of receiving your requirements. Samples ship within 3-7 days of order confirmation. Our team is available by email, phone, and WhatsApp. Send us your inquiry.