Terms of Service

1. Agreement to Terms

By accessing our website and inquiring about our products (Power Chargers, Power Banks, etc.), you agree to be bound by these Terms of Service. These terms apply to all visitors, users, and business partners.

2. Wholesale & Inquiries

WOWOHCOOL is a B2B manufacturer. All prices quoted via inquiry are subject to change based on raw material costs (e.g., lithium battery prices) and order quantity. Formal Proforma Invoices (PI) will prevail in all transactions.

3. OEM/ODM & Intellectual Property

For custom orders, the client is responsible for ensuring that all logos, designs, and brand assets provided to WOWOHCOOL do not infringe upon third-party intellectual property rights. WOWOHCOOL retains the rights to our proprietary PCB designs and GaN technologies unless otherwise agreed in writing.

4. Orders & MOQ

All orders are subject to a Minimum Order Quantity (MOQ), typically 500 units per SKU for standard products. Custom OEM/ODM orders may carry higher MOQs depending on tooling and mold requirements. A formal Proforma Invoice (PI) will be issued upon order confirmation, detailing product specifications, pricing, payment terms, and estimated delivery timeline.

5. Payment Terms

Our standard payment terms are 30% deposit upon order confirmation and 70% balance before shipment, unless otherwise agreed in writing. We accept T/T (telegraphic transfer) and L/C (letter of credit) for larger orders. All prices are quoted in USD and are exclusive of shipping, duties, and taxes unless explicitly stated.

6. Sample Policy

Samples are provided upon request for quality evaluation. Depending on the model, a sample fee and shipping cost may apply. Sample fees are typically refundable upon the placement of a bulk order exceeding our specified MOQ. Sample lead time is generally 3-7 business days for stock models and 10-15 business days for custom samples.

7. Quality Assurance & Warranty

All WOWOHCOOL products undergo rigorous QC inspection before shipment, including aging tests, thermal cycling, and functional verification. We provide a 12-month warranty against manufacturing defects from the date of delivery. Warranty claims require photographic or video evidence and are processed within 5 business days. Products that have been modified, disassembled, or used outside rated specifications are not covered.

8. Shipping & Delivery

Shipping terms follow Incoterms 2020. We offer FOB Shenzhen, CIF, and DDP options depending on buyer preference. Estimated delivery times are provided in good faith but are not guaranteed. WOWOHCOOL is not liable for delays caused by customs clearance, carrier disruptions, or force majeure events. Buyers are responsible for import duties, taxes, and compliance with local regulations in the destination country.

9. Limitation of Liability

WOWOHCOOL shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products if used improperly or outside the specified technical parameters. Our total liability for any claim arising from a product defect shall not exceed the purchase price paid for that specific product order.

10. Dispute Resolution

Any dispute arising from these terms shall first be resolved through amicable negotiation between both parties. If negotiation fails within 30 days, the dispute shall be submitted to arbitration in Shenzhen, China, under the rules of the Shenzhen Court of International Arbitration.

11. Governing Law

These terms shall be governed and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall apply where not inconsistent with PRC law.