Privacy Policy

1. Introduction

Welcome to WOWOHCOOL. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website for wholesale inquiries and OEM/ODM services.

2. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you, including:

• Identity Data: Name, job title, and business name.
• Contact Data: Email address, telephone numbers, and shipping address.
• Technical Data: IP address, browser type, and time zone settings.
• Usage Data: Information about how you use our website and products.

3. How We Use Your Data

We use your data mainly for the following business purposes:

• To provide quotes for wholesale orders or OEM/ODM projects.
• To manage our relationship with you (e.g., notifying you about order status).
• To improve our website, products, and marketing services.

4. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Business inquiry data is typically retained for the duration of the client relationship plus 2 years following the last transaction, after which it is securely deleted.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know. Our website uses SSL encryption for all data transmission, and our internal systems follow ISO 9001 documentation and access control standards.

6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data we hold.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data where legally permissible.
• Right to Object: Object to processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 calendar days.

7. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site for better B2B service. We use Google Analytics 4 to understand website traffic patterns — this service sets first-party cookies that collect anonymized usage data. You can disable cookies in your browser settings, though this may affect site functionality.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (LinkedIn, Facebook, YouTube). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

9. International Data Transfers

As a B2B manufacturer serving global clients, your data may be transferred to and processed in countries outside your own, including China. We ensure appropriate safeguards are in place to protect your data during such transfers, and we comply with applicable data protection laws including GDPR where relevant to our EU-based clients.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page, with the effective date noted at the top. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our data compliance officer at: